Common problems
Find the message you see, or the problem you have, and follow the answer under it.
“Captain is still answering your last message.”
Section titled ““Captain is still answering your last message.””Captain answers one message at a time for your account, across the dashboard, the Captain app and the mobile app. Wait for the running reply to finish, or open the chat where it is running and select Stop. A reply that is waiting on a confirmation card also counts as running: answer the card.
“You’re out of Captain credits.”
Section titled ““You’re out of Captain credits.””Your balance is zero, so Captain cannot answer in Credits mode. Wait for the monthly refill, use the button shown next to the message, or switch to your own model if you have one. See Running out of credits.
“Captain reached its step limit for one message. Ask it to continue.”
Section titled ““Captain reached its step limit for one message. Ask it to continue.””The request needed more steps than one message allows. Nothing is wrong and the changes made so far are in your draft. Send “continue”.
“Captain tried to change too much in one go and was cut off.”
Section titled ““Captain tried to change too much in one go and was cut off.””Captain’s reply was too large to finish. Ask for fewer changes per message, for example one section at a time. If Captain had not replied or changed anything yet, the message is not charged.
Captain changed my profile, but my public page looks the same
Section titled “Captain changed my profile, but my public page looks the same”Captain edits your draft. The public page changes only when the profile is published. Publish it in the dashboard, or ask Captain to publish and approve the confirmation. A profile that has never gone live also needs your switch in the dashboard. See Publish and go live.
Captain says it cannot publish
Section titled “Captain says it cannot publish”Publishing is refused until every shown section is complete: no empty entries and all required fields filled. Captain lists the sections to fix. Ask it to fill them in, or to remove the empty entry or section where that is offered.
My file was not added
Section titled “My file was not added”The message box refuses a file that is too large, of a type Captain does not accept, or one more than the limit per message. See the list of messages on Attach files to a message.
Captain cannot change my photo
Section titled “Captain cannot change my photo”Captain cannot upload or change photos and files, including a photo you attach to a message. Change them in the dashboard. See What Captain can change.
The reply stopped when my connection dropped
Section titled “The reply stopped when my connection dropped”The reply did not stop. Captain keeps working when the page closes or the connection drops. Reopen the chat and it picks the reply back up. In the dashboard panel, select Reconnect if it is offered.
“Captain’s terms couldn’t be loaded.”
Section titled ““Captain’s terms couldn’t be loaded.””Captain could not check whether you have agreed to its terms, and it does not run until it can. Select Try again. A message you typed stays in the message box.
“Your model isn’t available”
Section titled ““Your model isn’t available””The chat is set to Your model, but no checked model is connected or your plan no longer includes Bring Your Own Model. Switch to Credits, or connect the model again. See Set it up.
“Captain is off right now”
Section titled ““Captain is off right now””Captain is switched off for the moment. Check back later.
Still stuck
Section titled “Still stuck”Contact the support portal. Say which profile you were working on and copy the message Captain showed.